Benchmarking: In Theory - and Practice.
Published by Purchasing Magazine, Newton, MA, 1999
- Softcover
- Used
Seller: Black Cat Hill Books, Oregon City, OR, U.S.A.Black Cat Hill Books
AbeBooks seller since September 17, 2012
Condition: Used
£ 35.02
Quantity: 1 available
Add to basketItem description from seller
Very Near Fine in Wraps: shows only the most minute indications of use: just a hint of wear to the tip of the upper corner of the front panel. The binding leans ever so slightly off square, but remains perfectly secure; the text clean. Free of any creases. Free of any ownership names, dates, addresses, notations, inscriptions, stamps, plates, or labels. A handsome, nearly-new copy, structurally sound and tighly bound, showing only a couple of very minor flaws. Virtually 'As New'. NOT a Remainder, Book-Club, or Ex-Library. 8vo. (8.5 x 5.55 x 0.5 inches). 235 pages. Language: English. Weight: 12.3 ounces. Trade Paperback. How this powerful analytical tool can be used to drive competition and how it's being applied.
Seller Inventory # 50291
Bibliographic details
- Title
- Benchmarking: In Theory - and Practice.
- Author
- Ken Stork and James P. Morgan.
- Publisher
- Purchasing Magazine, Newton, MA
- Publication year
- 1999
- Binding
- Paperback
- Seller catalogs
- Business & Economics
Black Cat Hill Books
Oregon City, OR, U.S.A.
AbeBooks seller since September 17, 2012
Shipping rates within U.S.A.
| Item | 5 to 14 business days | 3 to 6 business days |
|---|---|---|
| First item | £ 4.72 | £ 7.52 |
Payment methods
- Check
- Money Order
- Paypal
Store description
We are an on-line business with on on-site access to the public.
Specialty
Metaphysical & Eastern Thought, modern first editions, natural history, sailing, western americana, philosophy, history, biography, and military history, native american, gardening and landscaping, Christian Theology and Biblical StudiesSeller's business information
Black Cat Hill Books
722 Harrison Street
Oregon City, OR U.S.A. 97045-2039
Terms of sale
We guarantee the condition of every book as it's described
on the www.abebooks.com web sites. If you're dissatisfied with your
purchase (Incorrect Book/Not as Described/Damaged) or if the
order hasn't arrived, you're eligible for a refund within 30
days of the estimated delivery date. If you've changed your
mind about a book that you've ordered, please use the Ask
bookseller a question link to contact us and we'll respond
within 2 business days.
Black Cat Hill Books is a sole proprietorship, Jesse L. Case-Gabbard and Cristina C. Case-Gabbard, proprietors.
Our address for returns, complaints, or requests for information:
Black Cat Hill Books
722 Harrison Street
Oregon City, OR 97045
Our email address is bookcase3@gmail.com.
Our phone number is 503-358-1936.
We do not have a fax number.
Right of withdrawal
If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
Information regarding the right of withdrawal
Statutory right to withdraw
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.
To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to Black Cat Hill Books, Oregon City, Oregon, U.S.A., without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
- The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
- The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.
Shipping terms
Orders ship within 2 business days. Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is significantly heavy or over-sized, we may contact you to let you know extra shipping is required.