Benchmarking Book

Spendolini, Michael J.

ISBN 10: 0814478662 / ISBN 13: 9780814478660

Published by Amacom, 1994

Most items will be dispatched the same or the next working day. A copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # wbs2430398115

Synopsis:

Benchmarking - the systematic evaluation of the best of the competition - is the new buzzword in quality/product planning. This book is a synthesis of lessons learned from pioneering benchmarking companies. Drawing on the experiences of such diverse companies as Boeing, Xerox, AT&T, DuPont, DEC, Motorola and IBM, this book provides anyone interested in the process with the steps they need to establish a benchmarking programme, and a basic model to use or adapt. The author lays out each major stage of a structured benchmarking process: determining which products or processes to benchmarking; forming a benchmarking team; identifying a benchmarking partners; collecting and analyzing benchmarking information; and taking action.

Synopsis: Benchmarking - the systematic evaluation of the best of the competition - is the new buzzword in quality/product planning. This book is a synthesis of lessons learned from pioneering benchmarking companies. Drawing on the experiences of such diverse companies as Boeing, Xerox, AT&T, DuPont, DEC, Motorola and IBM, this book provides anyone interested in the process with the steps they need to establish a benchmarking programme, and a basic model to use or adapt. The author lays out each major stage of a structured benchmarking process: determining which products or processes to benchmarking; forming a benchmarking team; identifying a benchmarking partners; collecting and analyzing benchmarking information; and taking action.

Bibliographic Details

Title: Benchmarking Book
Publisher: Amacom
Publication Date: 1994
Binding: Soft cover
Condition: Very Good