The Benchmarking Book

Michael J. Spendolini

ISBN 10: 0814478662 / ISBN 13: 9780814478660

Published by Amacom Books, 1994

May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0814478662I4N00

Synopsis:

Benchmarking - the systematic evaluation of the best of the competition - is the new buzzword in quality/product planning. This book is a synthesis of lessons learned from pioneering benchmarking companies. Drawing on the experiences of such diverse companies as Boeing, Xerox, AT&T, DuPont, DEC, Motorola and IBM, this book provides anyone interested in the process with the steps they need to establish a benchmarking programme, and a basic model to use or adapt. The author lays out each major stage of a structured benchmarking process: determining which products or processes to benchmarking; forming a benchmarking team; identifying a benchmarking partners; collecting and analyzing benchmarking information; and taking action.

Synopsis: Benchmarking - the systematic evaluation of the best of the competition - is the new buzzword in quality/product planning. This book is a synthesis of lessons learned from pioneering benchmarking companies. Drawing on the experiences of such diverse companies as Boeing, Xerox, AT&T, DuPont, DEC, Motorola and IBM, this book provides anyone interested in the process with the steps they need to establish a benchmarking programme, and a basic model to use or adapt. The author lays out each major stage of a structured benchmarking process: determining which products or processes to benchmarking; forming a benchmarking team; identifying a benchmarking partners; collecting and analyzing benchmarking information; and taking action.

Bibliographic Details

Title: The Benchmarking Book
Publisher: Amacom Books
Publication Date: 1994
Binding: Paperback
Condition: Very Good
Dust Jacket Condition: No Jacket