Benchmarking for Best Practice: Continuous Learning Through Sustainable Innovation

Zairi, Mohamed

ISBN 10: 0750624140 / ISBN 13: 9780750624145

Published by Butterworth-Heinemann Ltd, 1996

About this Item

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Bibliographic Details

Title: Benchmarking for Best Practice: Continuous ...

Publisher: Butterworth-Heinemann Ltd

Publication Date: 1996

Binding: hardcover

Condition: Fine

About this title

Synopsis:

Presents an integrated, strategic appraisal of how benchmarking impacts on organizational activities and performance. This book gives examples of best practice in a wide range of industries worldwide, including service, manufacturing, public sector, health care and education.

Review:

'This book makes an excellent contribution in the fields of TQM, benchmarking and continuous learning. Based on Professor Zairi's extensive applied research in world class aspiring organizations, it offers a good reference for practitioners charged with understanding how to improve processes and best practice methods.'
John Oakland

'Benchmarking for Best Practice' is a valuable reference tool at two levels. Firstly it can be used to identify key processes and measures for the critical processes which form the chapter headings. ... The book is also a treasure trove of best practice exemplars. ... Benchmarking for Best Practice is highly recommended.'
The Benchmark November 1996
'Benchmarking for Best Practice is a valuable reference tool ..
...a treasure trove of best practice exemplars.
Benchmarking for Best Practice is highly recommended.'
The Benchmark, November 1996