The Basics of Process Mapping

Damelio, Robert

ISBN 10: 1563273764 / ISBN 13: 9781563273766

Published by Routledge, 2011

About this Item

Seller Inventory # U9781563273766

Bibliographic Details

Title: The Basics of Process Mapping

Publisher: Routledge

Publication Date: 2011

Binding: Soft cover

Condition: Very Good

Dust Jacket Condition: 47018675

Signed: 6/17/2025 12:01:33 AM

Edition: 1750118493.

About this title

Synopsis:

This book provides how-to guidance and examples for three types of maps, namely relationship map, cross-functional process map, and flowchart. It helps readers to effectively apply all three types of maps to make work visible at the organization, process, and job/performer levels.

Synopsis:

Since the benchmark first edition of this volume, many more organizations have become familiar with and are using systematic improvement approaches such as Six Sigma, Lean, the Capability Maturity Model Integrated (CMMI[registered]), and the Balanced Scorecard (BSC). Thoroughly revised and updated to keep pace with new developments, this text explains how process maps (and the processes they depict) are often the foundation for all four of these approaches. The book compares and contrasts process maps with Value Stream Maps and provides guidelines as to when each may be appropriate. It also adds new chapters on process thinking, tools to make work visible, system maps, and SIPOC diagrams.