Practical and easy to read, this book contains a case study of both levels of process mapping and guidelines for when to use each type. It details the importance of process mapping in examining a work flow and customer-supplier relationships as the foundation for appropriate improvements. The author provides step-by-step instructions for creating and interpreting a relationship process map and a cross-functional process map, and reviews the commonly used flowchart. Highlighting the relationship of process mapping to flowcharting, he delineates the differences between a cross-functional process map, a relationship map, and a flowchart, providing detailed examples of why and how each is used in specific situations.

Synopsis:

Process mapping gives you an accurate picture of work flow and customer-supplier relationships, which in turn helps you make the right improvements. The book introduces process mapping and shows you how to use it in your organization. The two levels of process mapping detailed are relationship mapping and cross-functional process mapping. This book contains a case study of both levels of process mapping and guidelines for when to use each type. It also explains the relationship of process mapping to flowcharting. Use it as a wonderful hands on team resource, a team supplement, and a reference.

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