The Balanced Scorecard: Translating Strategy into Action

Robert S Kaplan

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Language: English

Published by Harvard Business Review Press, 1996

0875846513 / 9780875846514

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The Balanced Scorecard translates a company's vision and strategy into a coherent set of performance measures. The four perspectives of the scorecard--financial measures, customer knowledge, internal business processes, and learning and growth--offer a balance between short-term and long-term objectives, between outcomes desired and performance drivers of those outcomes, and between hard objective measures and softer, more subjective measures. In the first part, Kaplan and Norton provide the theoretical foundations for the Balanced Scorecard; in the second part, they describe the steps organizations must take to build their own Scorecards; and, finally, they discuss how the Balanced Scorecard can be used as a driver of change.

Seller Inventory # CIN0875846513A

Title
The Balanced Scorecard: Translating Strategy into Action
Author
Robert S Kaplan
Publisher
Harvard Business Review Press
Publication year
1996
Condition
Fair
Binding
Hardback
Language
English
ISBN 10
0875846513
ISBN 13
9780875846514

World of Books Inc

Montgomery, IL, U.S.A.

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AbeBooks seller since March 23, 2026

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Founded in 2002, World of Books is a leading online destination for buying and selling both preloved and new books, committed to making sustainable reading accessible to all. With a mission to help people read more and waste less, World of Books offers a huge range of affordable, high-quality books — giving both new and preloved titles a second life. The company also operates World of Books – Sell Your Books, an easy-to-use platform that allows customers to trade in unwanted books for cash, helping to keep books in circulation while promoting sustainability. As a Certified B Corp, World of Books is driven by a vision to become the world’s largest and most sustainable dedicated online bookstore. The company measures its success through the positive environmental impact it creates, the value it provides to customers, and its ability to operate profitably while supporting its sustainable mission

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