BIFF at Work: Your Guide to Difficult Workplace Communication
Language: English
Published by HCI Press, 2021
- Softcover
- Used
Seller: World of Books Inc, Montgomery, IL, U.S.A.World of Books Inc
AbeBooks seller since March 23, 2026
Condition: Used - Good
£ 10.08
Quantity: 1 available
Add to basketItem description from seller
Have you ever received an email that made your heart beat faster or spiked your blood pressure? We all know we're not supposed to respond right away, but how you respond will either increase or decrease the hostility and conflict. Hostile and undermining emails, letters, texts, and conversations can drain inordinate amounts of time, emotional energy and expense in the workplace. For over a dozen years, the BIFF method of communicating in writing has helped thousands of people calm conflicts and create clear communication in response to misinformation, blame, and unnecessary anger. BIFF (Brief, Informative, Friendly, Firm) is a simple, practical and structured way to respond to nasty emails or any written communication. It can help you get the outcomes you want by diffusing tension, containing conflict, and establishing professional boundaries. This second book in the Conflict Communication Series focuses exclusively on workplace communication--internal and external--with instructions on how to use the four-step BIFF method with numerous examples of what works and what does not work to demonstrate potential pitfalls. It also includes tips on how to coach co-workers and others on writing effective BIFF responses to customers, clients, employees, and managers--instead of becoming consumed in unhealthy back-and-forth wars. Using BIFF with toxic teammates, workplace bullies, and threatening customers and clients can reduce the risk of lawsuits and complaints and make everyone feel more confident in workplace relationships. Use BIFF to lower your blood pressure, turn down the conflict flame, and restore your confidence. BIFF is a game-changer when you have to respond in writing in high-conflict situations or with any upset person. Then use Bill's EAR Statement(tm) technique in Calming Upset People with EAR for verbal communications in high-conflict situations.…
Seller Inventory # CIN1950057127G
- Title
- BIFF at Work: Your Guide to Difficult Workplace Communication
- Author
- Bill Eddy
- Publisher
- HCI Press
- Publication year
- 2021
- Condition
- Good
- Binding
- Paperback
- Language
- English
- ISBN 10
- 1950057127
- ISBN 13
- 9781950057122
- Series
- Book 1 of 1: Conflict Communication Series
Have you ever received an email that made your heart beat faster or spiked your blood pressure? We all know we're not supposed to respond right away, but how you respond will either increase or decrease the hostility and conflict. Hostile and undermining emails, letters, texts, and conversations can drain inordinate amounts of time, emotional energy and expense in the workplace.
For over a dozen years, the BIFF method of communicating in writing has helped thousands of people calm conflicts and create clear communication in response to misinformation, blame, and unnecessary anger.
BIFF (Brief, Informative, Friendly, Firm) is a simple, practical and structured way to respond to nasty emails or any written communication. It can help you get the outcomes you want by diffusing tension, containing conflict, and establishing professional boundaries.
This second book in the Conflict Communication Series focuses exclusively on workplace communication―internal and external―with instructions on how to use the four-step BIFF method with numerous examples of what works and what does not work to demonstrate potential pitfalls. It also includes tips on how to coach co-workers and others on writing effective BIFF responses to customers, clients, employees, and managers―instead of becoming consumed in unhealthy back-and-forth wars. Using BIFF with toxic teammates, workplace bullies, and threatening customers and clients can reduce the risk of lawsuits and complaints and make everyone feel more confident in workplace relationships.
Use BIFF to lower your blood pressure, turn down the conflict flame, and restore your confidence. BIFF is a game-changer when you have to respond in writing in high-conflict situations or with any upset person. Then use Bill's EAR Statement™ technique in Calming Upset People with EAR for verbal communications in high-conflict situations.
"Synopsis" may belong to another edition of this title.
About the Author
Megan Hunter holds an MBA and is a keynote speaker and management trainer and consultant on managing high conflict disputes and challenging people. She is the CEO and co-founder of the High Conflict Institute and founder and publisher at Unhooked Media. She has written five books and has given presentations across the U.S. and seven countries. Megan, a native of Nebraska, lives in Scottsdale, Arizona with her husband.
"About the title" may belong to another edition of this title.
World of Books Inc
Montgomery, IL, U.S.A.
AbeBooks seller since March 23, 2026
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