The Automotive BDC Playbook : A Practical Guide to Better Appointments and Dealer Growth
Language: English
Published by Independently Published Mai 2026, 2026
- Softcover
- New
Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH
AbeBooks seller since August 14, 2006
Condition: New
£ 39.78
Quantity: 2 available
Add to basketItem description from seller
Neuware - The Automotive BDC Playbook shows dealership leaders and BDC managers how to build that system from the ground up. Drawing on practical lessons around appointment setting, customer communication, CRM workflows, coaching, KPIs, and continuous improvement, this book turns the BDC into a real growth engine.Inside this book, readers will learn how to: - Build an appointment process that increases trust, improves show rates, and supports sales growth.- Handle leads with more speed, structure, and relevance.- Train teams to communicate clearly, manage objections, and create stronger customer experiences.- Use CRM systems, automation, dashboards, and data without making the process harder than it needs to be.- Coach teams through practical scorecards, reviews, and continuous improvement methods.- Prepare for the future of automotive retail, including AI, predictive analytics, digital retail, and omnichannel customer expectations.Whether the goal is higher appointment quality, better operational consistency, or a more modern leadership approach, this book provides a practical framework that can be applied immediately inside the dealership.…
Seller Inventory # 9798199291606
- Title
- The Automotive BDC Playbook : A Practical Guide to Better Appointments and Dealer Growth
- Author
- Archie Zaluska
- Publisher
- Independently Published Mai 2026
- Publication year
- 2026
- Condition
- Neu
- Binding
- Taschenbuch
- Language
- English
- ISBN 13
- 9798199291606
- Item weight
- 53 grams
- Dimensions
- 229x152x2 mm
The Automotive BDC Playbook shows dealership leaders and BDC managers how to build that system from the ground up. Drawing on practical lessons around appointment setting, customer communication, CRM workflows, coaching, KPIs, and continuous improvement, this book turns the BDC into a real growth engine.
Inside this book, readers will learn how to:
-
Build an appointment process that increases trust, improves show rates, and supports sales growth.
-
Handle leads with more speed, structure, and relevance.
-
Train teams to communicate clearly, manage objections, and create stronger customer experiences.
-
Use CRM systems, automation, dashboards, and data without making the process harder than it needs to be.
-
Coach teams through practical scorecards, reviews, and continuous improvement methods.
-
Prepare for the future of automotive retail, including AI, predictive analytics, digital retail, and omnichannel customer expectations.
Whether the goal is higher appointment quality, better operational consistency, or a more modern leadership approach, this book provides a practical framework that can be applied immediately inside the dealership.
"Synopsis" may belong to another edition of this title.
Shipping rates from Germany to U.S.A.
| Item | 7 to 10 business days | 5 to 7 business days |
|---|---|---|
| First item | £ 29.57 | £ 38.02 |
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AHA-BUCH GmbH
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Einbeck, Germany 37574
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represented by the managing director Christel Glass
Garlebsen 48
37574 Einbeck
Deutschland
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