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Bibliographic Details

Title: Assertiveness at Work : A Practical Guide to Handling Awkward Situations
Publisher: McGraw-Hill Customer Service 01/05/1982
Publication Date: 1982
Language: English
ISBN 10: 007084576X
ISBN 13: 9780070845763
Binding: Hardcover
Condition: Very Good

About this title

Synopsis

A self-training book designed to meet managers' needs for work situation applications. The authors introduce ideas of assertiveness and provide practical suggestions for developing assertiveness in a range of familiar situations, in a way that minimises conflict and stress.

About the Author

Ken and Kate Back are the founders and directors of Ken and Kate Back Limited which specialises in assertiveness training for people at work. They have brought together their extensive training experience to produce videos and articles on assertiveness, and have also appeared on television programmes to promote assertiveness in the workplace.

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