Assertiveness: How To Be Strong In Every Situation
Language: English
Published by Capstone 22/03/2013, 2013
- Softcover
- Used

Seller: AwesomeBooks, Wallingford, United KingdomAwesomeBooks
AbeBooks seller since November 28, 2006
Condition: Used - Very good
£ 2.65
Quantity: 2 available
Add to basketItem description from seller
This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. .
Seller Inventory # 7719-9780857083685
- Title
- Assertiveness: How To Be Strong In Every Situation
- Author
- Conrad Potts, Suzanne Potts
- Publisher
- Capstone 22/03/2013
- Publication year
- 2013
- Condition
- Very Good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0857083686
- ISBN 13
- 9780857083685
No matter how successful we are, we all face stressful and hard-to-handle challenges in daily life, and – if we want to be as happy and healthy as we can – we must learn to assert ourselves, make our voices heard and approach life with confidence and self-assurance.
This book is a roadmap to help you navigate your way through those challenging opportunities, hurdles and milestones. Taking universal scenarios case by case, and packed with practical tips, this inspiring, down-to-earth book will give you the tools to build your self-esteem and become happier, healthier, and in control of your own destiny.
- Written in an approachable style which posits practical solutions to a range of universal problems
- Deals with assertiveness in business, family, social situations and all areas of life
- Covers topics like ‘dealing with your boss’, ‘dealing with finances’, ‘asking for a pay rise’, ‘saying no at work’
"Synopsis" may belong to another edition of this title.
About the Author
Suzanne Potts is a motivational speaker and an expert in assertiveness, who specialises in keynote speaking for industry conferences, corporate events and charity forums. Her passion for spreading assertiveness and negotiation skills into cultures, industries and countries has taken her to the war-torn territories of the former Yugoslavia, the military culture of Pakistan, Belarus and other communist style Republics. In the UK, she works within all industry sectors including retail, banking, pharmaceutical and charity.
Suzanne began her career in sales and distributions, managing diverse sales teams across many continents and cultures. By the mid 80’s working for Xerox, she reached the most senior sales operational post ever achieved by a woman. More recently she has been working with the government and senior women from the FTSE 500 companies in supporting the aims of the 'Davies' report to promote more women into the Boardroom.
Since becoming the Director of Teamskills, audiences throughout the world have benefited from Suzanne's expertise.
Conrad Potts is a psychologist and a corporate training consultant. He specialises in change management, performance improvement and motivation, and has led numerous change management programmes for multi-national organisations. He has appeared both on BBC and ITV programmes as the "resident psychologist".
Conrad has lived and worked throughout the UK, Europe, Russia, Middle East and the South Pacific, and for many years had taught at the London Business School, and lectured at Imperial College and Manchester Business School. Most recently he has been facilitating with the 'Escaping Victimhood' charity to rehabilitate the lives of those who have experienced the results of violent crime. He is a founder member of Teamskills dedicated to the development of talent in organisations, teams and leadership.
The authors developed their skills and training profile with Ken & Kate Back, who were the leading authorities on Assertiveness in the 80s and 90s. With more than 60+ years between them, Conrad and Suzanne are positioning themselves as their natural successors.
"About the title" may belong to another edition of this title.
AwesomeBooks
Wallingford, United Kingdom
AbeBooks seller since November 28, 2006
Shipping rates from United Kingdom to U.S.A.
| Item | 4 to 15 business days | 4 to 15 business days |
|---|---|---|
| First item | £ 4.12 | £ 4.12 |
Payment methods
Store description
Started in an unfortunate mother's basement in 2004 with books that a student layabout no longer needed, AwesomeBooks now stocks over 2 million titles which are ready to be sent to your door within 24hours of ordering. Our heritage is in supplying great quality used books. We have over 1.8 million books in our distribution centre ready to be shipped to you at any time. We also sell new books and are increasing our range of titles every day.
Specialty
Used Books, New BooksSeller's business information
WRAP Ltd
Unit 4,, 119 Loverock Road
Reading, United Kingdom RG30 1DZ
Terms of sale
All our books are used in either Good or Very Good condition. Should there be any problems after purchase email us and we will sort it out to your satisfaction.
Right of withdrawal
If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
Information regarding the right of withdrawal
Statutory right to withdraw
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.
To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to AwesomeBooks, Wallingford, United Kingdom, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
- The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
- The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.
Shipping terms
We try to keep our shipping terms as simple as possible.