The ABCs of Effective Feedback: A Guide for Caring Professionals
Language: English
Published by Jossey-Bass, 1997
- Hardcover
- Used
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)
AbeBooks seller since December 20, 2007
Condition: Used - Very good
£ 4.63
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Add to basketItem description from seller
Feedback mania is sweeping the business of health care. From hospitals and universities to associations and corporations, giving, receiving, and utilizing feedback plays an ever-increasing role in management practices such as continuous quality improvement, peer case reviews, and career development. But does the current fad of 360-degree feedback really produce the appropriate, constructive learning required to improve the performance of our work, the effectiveness of our organizations, or the quality of our lives?To show how to eliminate the pitfalls of traditional feedback approaches and enhance the win-win quality of all communication, Irwin M. Rubin and Thomas J. Campbell draw on their research with more than 10,000 professionals across diverse industries and international cultures. With vignettes, a case study, and pithy cartoons, the authors detail two dynamic tools to help chart a course to excellence in giving and receiving championship-level feedback. Their integrated four-phase feedback model and practical, behavioral tools provide the ingredients essential to plan for and learn from our daily experiences.Managing relationships, building trust, and communicating effectively are all essential skills to improving performance and ensuring the delivery of quality patient care. For physicians, nurses, educators, executives, and other important members on patient care teams, The ABCs of Effective Feedback offers the tools and techniques necessary to face the unique challenges of being a leader and resolving conflicts to produce win-win outcomes.…
Seller Inventory # CIN0787910775VG
- Title
- The ABCs of Effective Feedback: A Guide for Caring Professionals
- Author
- Irwin M Rubin
- Publisher
- Jossey-Bass
- Publication year
- 1997
- Condition
- Very Good
- Binding
- Hardback
- Language
- English
- ISBN 10
- 0787910775
- ISBN 13
- 9780787910778
Chart a Course to Excellence
Sponsored by The American College of Physician Executives
"A much-needed, practical guide to giving and receiving feedback . . . a guide that is essential to the successful conduct of one of humanity's most important activities productive conversation."
--Edgar H. Schein, Sloan Fellows professor of management emeritus, MIT Sloan School of Management
Managing relationships, building trust, and communicating effectively are all essential skills to improving performance and ensuring the quality of patient care. This timely book offers the tools and techniques necessary to face the challenges of being a leader and resolving conflicts to produce win-win outcomes.
Irwin M. Rubin and Thomas Campbell show how to eliminate the pitfalls of traditional feedback approaches and enhance the win-win quality of all communication. With vignettes, a case study, and pithy cartoons, the authors detail two dynamic tools to help chart a course to excellence in giving and receiving championship-level feedback. Their integrated four-phase feedback model and practical behavioral tools provide the ingredients essential to plan for and learn from our daily experiences.
"Synopsis" may belong to another edition of this title.
About the Author
IRWIN M. RUBIN is president of Temenos, Inc. and coauthor of the classic texts Organizational Behavior: An Experiential Approach and My Pulse is Not What it Used to Be: The Leadership Challenges in Health Care. Formerly associated with prestigious institutions such as Sloan School of Management at the Massachusetts Institute of Technology and Harvard Graduate School of Education, he is an honorary member of the American College of Physician Executives.
THOMAS CAMPBELL, a group practice consultant, is a board-certified obstetrician and gynecologist and fellow of the American College of Physician Executives. Previously CEO of a multispecialty group practice of over fifty physicians in western Montana, he has held teaching fellowships at the University of Chicago and Sydney University in Sydney, Australia.
"About the title" may belong to another edition of this title.
World of Books (was SecondSale)
Montgomery, IL, U.S.A.
AbeBooks seller since December 20, 2007
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