Items related to Win Before They Arrive: The Game is Won Before Check-In
Synopsis
In Win Before They Arrive, hospitality veteran and former football coach Angel Torres Jr. draws on decades of experience on both the sideline and the front office floor to reveal the surprising truth: the same principles that win championships also win loyal guests.
From building your scouting report on every arriving guest, to running a pre-shift meeting like a pre-game locker room, to managing a full-lobby blitz with the calm of a championship quarterback-every strategy in this book is battle-tested, immediately actionable, and told with the kind of honesty that only comes from someone who has lived it.
This is not a textbook. It is a complete playbook for front office managers, supervisors, and hospitality leaders who want to stop hoping for great service and start engineering it.
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Win Before They Arrive: The Game is Won Before Check-In
Seller: California Books, Miami, FL, U.S.A.
Seller rating 4 out of 5 stars
Condition: New. Seller Inventory # I-9798995736318