MASTERING CUSTOMER FEEDBACK: 10 tips to boost response rate: 2 (Mastering Customer Service in Tech Support) - Softcover

Book 2 of 3: Mastering Customer Service in Tech Support

Tovar MBA, Noe

 
9798861844741: MASTERING CUSTOMER FEEDBACK: 10 tips to boost response rate: 2 (Mastering Customer Service in Tech Support)
Softcover
ISBN 13: 9798861844741
Publisher: Independently published, 2023

Synopsis

100 Page Pocket Guide
paper back

Customer satisfaction surveys are a valuable toolfor me to maintain the quality of my service andgather valuable feedback. As they say, "If I don'tappreciate my customers, someone else will."However, in today's landscape, where manycompanies are constantly bombarding customerswith CSAT surveys, it's clear that survey fatigue hasbecome a real issue. Increasing response rates hasnow become a significant challenge for myorganization. After all, what's the use of sending outsurveys if people aren't willing to respond to them?In this book, I will explore the importance ofcontinuous improvement over time, which ultimatelyleads to more and higher-quality customerfeedback.

"synopsis" may belong to another edition of this title.

Publisher
Independently published
Publication date
2023
Language
English
ISBN 13 
9798861844741
Binding
Paperback
Number of pages
103