This is a distillation of shared practices, ideas, knowledge, and insights gained over many years of real world facility management experience. No unnecessary wordiness is intended or required for this guide. The focus is on the human factor because this is the true variable in the equation of any business entity. We discuss the three elements of people in the business realm: 1] the customers, 2] the employees, and 3] you, in the center of all this as the leader.
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