Synopsis
Customers can be challenging. Yet, outstanding customer service creates the magic of business and often personal success. Sid and Fran have detailed a very practical volume. Readers learn how to embrace all customers, difficult and otherwise. A common byproduct is that people using these techniques will actually have more fun at work. Rich with examples, the book engages the reader in difficult puzzles where customers are too often lost, The authors reframe these enigmas with a twist that not only creates avid repeat customers but brings a smile to the service provider. The book is designed to be a handy toolbox for front-line workers and can serve as a basis for training exercises for managers of
workers in regular contact with customers.
"synopsis" may belong to another edition of this title.
Search results for Hugging a Porcupine: Reframing Customer Service
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Hugging a Porcupine (Paperback)
Print on DemandSeller: Grand Eagle Retail, Bensenville, IL, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: new. Madison, Edmond (illustrator). Paperback. Customers can be challenging. Yet, outstanding customer service creates the magic of business and often personal success. Sid and Fran have detailed a very practical volume. Readers learn how to embrace all customers, difficult and otherwise. A common byproduct is that people using these techniques will actually have more fun at work. Rich with examples, the book engages the reader in difficult puzzles where customers are too often lost, The authors reframe these enigmas with a twist that not only creates avid repeat customers but brings a smile to the service provider. The book is designed to be a handy toolbox for front-line workers and can serve as a basis for training exercises for managers ofworkers in regular contact with customers. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Seller Inventory # 9798373186513
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Hugging a Porcupine
Print on DemandSeller: PBShop.store US, Wood Dale, IL, U.S.A.
Seller rating 5 out of 5 stars
PAP. Condition: New. Madison, Edmond (illustrator). New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Seller Inventory # L0-9798373186513
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Hugging a Porcupine
Print on DemandSeller: PBShop.store UK, Fairford, GLOS, United Kingdom
Seller rating 4 out of 5 stars
PAP. Condition: New. Madison, Edmond (illustrator). New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Seller Inventory # L0-9798373186513
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Hugging a Porcupine: Reframing Customer Service
Seller: Chiron Media, Wallingford, United Kingdom
Seller rating 5 out of 5 stars
PF. Condition: New. Madison, Edmond (illustrator). Seller Inventory # 6666-IUK-9798373186513
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Hugging a Porcupine: Reframing Customer Service
Seller: Ria Christie Collections, Uxbridge, United Kingdom
Seller rating 5 out of 5 stars
Condition: New. Madison, Edmond (illustrator). In. Seller Inventory # ria9798373186513_new
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Hugging a Porcupine (Paperback)
Print on DemandSeller: CitiRetail, Stevenage, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: new. Madison, Edmond (illustrator). Paperback. Customers can be challenging. Yet, outstanding customer service creates the magic of business and often personal success. Sid and Fran have detailed a very practical volume. Readers learn how to embrace all customers, difficult and otherwise. A common byproduct is that people using these techniques will actually have more fun at work. Rich with examples, the book engages the reader in difficult puzzles where customers are too often lost, The authors reframe these enigmas with a twist that not only creates avid repeat customers but brings a smile to the service provider. The book is designed to be a handy toolbox for front-line workers and can serve as a basis for training exercises for managers ofworkers in regular contact with customers. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. Seller Inventory # 9798373186513
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£ 18.49
£ 37 shipping
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Quantity: 1 available