Practical Applications of Self-service Technologies Across Industries - Softcover

 
9798337346687: Practical Applications of Self-service Technologies Across Industries
Softcover
ISBN 13: 9798337346687
Publisher: Business Science Reference, 2025

Synopsis

Self-service technologies (SSTs) have practical applications across various industries, improving operational efficiency and customer satisfaction. In retail, self-checkout kiosks and mobile payment apps streamline the purchasing process, reducing waiting times and enhancing convenience. The hospitality industry utilizes SSTs through self-service check-in kiosks and digital concierge services. In healthcare, patients can use self-service portals to schedule appointments, access medical records, and complete pre-visit forms. In banking and finance, ATMs, mobile apps, and AI-powered chatbots offer access to essential services without the need for in-person assistance. These practical implementations demonstrate the versatility and importance of SSTs in modernizing service delivery across sectors. Practical Applications of Self-Service Technologies Across Industries explores self-service technology (SST) as a transformative force across industries. It examines practical applications of SST for improved customer service and business operations. This book covers topics such as smart technology, consumer behavior, and blockchain, and is a useful resource for business owners, computer engineers, academicians, researchers, and data scientists.

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Publisher
Business Science Reference
Publication date
2025
Language
English
ISBN 13 
9798337346687
Binding
Paperback
Number of pages
650
Editor
Verma Balraj, Schulze Mike, Olubiyi Timi, Upreti Kamal