Synopsis
In 2026, businesses that master AI-powered automation win.
Salesforce has introduced Agentforce — its most powerful suite of autonomous agents, AI capabilities, and intelligent automation tools designed to transform how companies sell, serve, and operate.
Agentforce Unleashed is the ultimate practical guide to mastering Agentforce and unlocking the full potential of Salesforce CRM through intelligent automation, predictive AI, and autonomous workflows.
Whether you’re a Salesforce Administrator, Consultant, Business Analyst, Sales Leader, or CXO looking to drive digital transformation, this book provides everything you need to move from basic CRM usage to building intelligent, automated customer experiences.
What You’ll Learn:
- The foundations of Agentforce and how it revolutionizes traditional Salesforce CRM with autonomous agents and Einstein AI
- Step-by-step guidance to set up, configure, and customize Agentforce for your business needs
- How to build powerful automation and workflows that reduce manual work and improve operational efficiency
- Creating advanced dashboards, reporting, and real-time analytics for better decision-making
- Deep customization using custom objects, fields, and Lightning tools
- Integrating Agentforce with third-party applications and maximizing the mobile experience
- Leveraging Einstein AI and Predictive Analytics to forecast sales, prioritize leads, and deliver real-time intelligent recommendations
- Best practices for data hygiene, team collaboration, governance, and delivering exceptional customer experiences
- Real-world case studies from multiple industries showing successful Agentforce implementations and key lessons learned
- Future trends and emerging capabilities of Agentforce to keep your organization ahead of the curve
This book bridges the gap between technical configuration and business strategy. It combines clear, actionable instructions with practical examples and troubleshooting tips so you can confidently implement Agentforce and drive measurable results.
Perfect for:
- Salesforce Administrators and Developers
- CRM Consultants and Technical Architects
- Sales, Service, and Marketing leaders
- Business leaders driving AI and automation initiatives
Agentforce Unleashed equips you with the knowledge, strategies, and confidence to transform your Salesforce investment into a competitive advantage through intelligent automation and AI.
The age of autonomous agents is here. Learn how to unleash Agentforce in your organization and stay ahead in the AI-powered CRM era.
"synopsis" may belong to another edition of this title.
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Paperback. Condition: new. Paperback. In today's competitive business world, organizations need innovative solutions to optimize their operations and improve customer experiences. "Agentforce Unleashed" offers a comprehensive guide to using Agentforce, a powerful tool within Salesforce, to achieve business excellence through automation, artificial intelligence (AI), and advanced CRM capabilities.Introduction: Purpose and ScopeThe introduction sets the stage by explaining how Salesforce's CRM, when enhanced by Agentforce's automation and AI tools, can help businesses streamline operations and make data-driven decisions. Part 1: Foundations of AgentforceOverview and FeaturesThis section introduces Agentforce, detailing its core features like workflow automation, predictive AI, and real-time analytics. It explains how these features integrate with Salesforce to improve sales processes, customer interactions, and decision-making.Getting Started with AgentforceStep-by-step instructions on setting up and navigating Agentforce help users get started quickly. It covers account setup, key concepts, and how to customize the platform for specific business needs. Part 2: Core FunctionalitiesAutomation and WorkflowsAgentforce's automation tools streamline processes, saving time and improving consistency. This section explains how to create workflow rules and troubleshoot automation issues.Reporting and AnalyticsCustomizable dashboards and reporting tools help businesses monitor performance and track metrics, empowering data-driven decision-making. Part 3: Advanced ToolsCustomizationAgentforce allows for deep customization through custom objects and fields. This chapter shows users how to tailor the platform to meet unique business needs.Integrations and Mobile FunctionalityThis section explores how to integrate Agentforce with third-party tools for a more comprehensive solution and explains how to maximize productivity using the Agentforce mobile app.AI and Predictive AnalyticsLeveraging Salesforce's Einstein AI, businesses can use predictive analytics to forecast sales and prioritize leads, providing real-time recommendations for smarter decisions. Part 4: Strategies and Case StudiesBest PracticesTo fully harness Agentforce's potential, businesses must follow best practices such as maintaining data hygiene, improving team collaboration, and focusing on the customer experience.Troubleshooting and SupportThis chapter provides solutions to common issues and guides users on how to access support services, ensuring a smooth experience with Agentforce.Case StudiesReal-world examples illustrate how businesses from different industries successfully implemented Agentforce, highlighting challenges faced and lessons learned. Part 5: Moving ForwardThe Future of AgentforceThis section looks ahead at the evolving capabilities of Agentforce, encouraging businesses to stay up to date with new features and trends to maintain a competitive edge.ConclusionThe book concludes with a recap of key insights and actionable next steps to help businesses leverage Agentforce for long-term success. Final Thoughts"Agentforce Unleashed" is a practical guide for businesses aiming to optimize their Salesforce CRM with automation, AI, and advanced analytics. Through clear instructions, real-world case studies, and actionable strategies, this book empowers readers to leverage Agentforce to enhance efficiency, improve customer relationships, and achieve sustained growth. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. Seller Inventory # 9798305122831
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