Synopsis
The purpose of this manual is to guide parts professionals, new hires, and management toward a shared understanding of what true customer service excellence looks like in a dealership environment. While procedures and technologies may differ from one industry to another, the principles of good service remain universal: accuracy, honesty, communication, and respect.
This manual is not a list of instructions. It is a set of principles designed to inspire professional pride, encourage teamwork, and establish a consistent foundation for exceptional service. Whether you are new to the industry or have decades of experience, these ideas are meant to help you reflect, refine, and elevate the way you serve others.
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Search results for Beyond the Counter: The Art and Principles of Exceptional...
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Beyond the Counter (Paperback)
Print on DemandSeller: Grand Eagle Retail, Bensenville, IL, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: new. Paperback. The purpose of this manual is to guide parts professionals, new hires, and management toward a shared understanding of what true customer service excellence looks like in a dealership environment. While procedures and technologies may differ from one industry to another, the principles of good service remain universal: accuracy, honesty, communication, and respect.This manual is not a list of instructions. It is a set of principles designed to inspire professional pride, encourage teamwork, and establish a consistent foundation for exceptional service. Whether you are new to the industry or have decades of experience, these ideas are meant to help you reflect, refine, and elevate the way you serve others. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Seller Inventory # 9798273125094
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Beyond the Counter
Print on DemandSeller: PBShop.store US, Wood Dale, IL, U.S.A.
Seller rating 5 out of 5 stars
PAP. Condition: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Seller Inventory # L0-9798273125094
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Beyond the Counter
Print on DemandSeller: PBShop.store UK, Fairford, GLOS, United Kingdom
Seller rating 4 out of 5 stars
PAP. Condition: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Seller Inventory # L0-9798273125094
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£ 14.41
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Beyond the Counter (Paperback)
Print on DemandSeller: CitiRetail, Stevenage, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: new. Paperback. The purpose of this manual is to guide parts professionals, new hires, and management toward a shared understanding of what true customer service excellence looks like in a dealership environment. While procedures and technologies may differ from one industry to another, the principles of good service remain universal: accuracy, honesty, communication, and respect.This manual is not a list of instructions. It is a set of principles designed to inspire professional pride, encourage teamwork, and establish a consistent foundation for exceptional service. Whether you are new to the industry or have decades of experience, these ideas are meant to help you reflect, refine, and elevate the way you serve others. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. Seller Inventory # 9798273125094
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£ 17.99
£ 37 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 1 available