Empowering Library Staff and Customers: Building A Culture of Teamwork and Trust - Hardcover

Feldmann, Christine D.

Hardcover

ISBN 13: 9798216381655

Publisher: Bloomsbury Libraries Unlimited, 2026

Synopsis

Learn how to create a library culture that not only empowers and supports its staff but provides compassionate and innovative services, helping customers and communities thrive. Everyone wants a supportive workplace where they are valued, trusted, and empowered. Library staff also want to serve the diverse needs of their customers and community. Is it possible to have both? Yes! Learn how to create and sustain a library environment where the needs of staff and customers are mutually supported without sacrificing efficiencies. You’ll discover how you can enhance employee satisfaction and performance while improving the quality of service provided to help build more successful communities. Real-world scenarios show why simple policy changes like allowing food and drink in the library or permitting sleeping can demonstrate trust and why flexibility in scheduling won't result in complete chaos at your branch. This guide provides ways to break down silos between management and front-line staff to work together for the advancement of all. The authors share on-the-ground examples of how to shift decision making from a “follow the rules or else” approach to a trauma-informed and flexible environment where the needs of both staff and customers are valued. You'll better understand how saying yes can improve your reputation, increase funding, and enhance your library’s value to constituents. All levels of workers, from the newest library staffer to the CEO and governing board members, will benefit from this guidance—because everyone has a role in building a culture of teamwork, trust, and respect.

About this title

About the Authors

Christine D. Feldmann is Director of Marketing and Communications, Anne Arundel County Public Library, USA. She has held positions of increasing responsibility for various Maryland elected officials, including Governor William Donald Schaefer and Comptroller Peter Franchot. She earned a bachelor's degree in journalism and a master's degree in public policy from the University of Maryland, College Park. She has presented at conferences of the American Library Association, Public Library Association, Maryland Library Association, and Texas Library Association.

Catherine E. Hollerbach is Library Director of Prince George's County Memorial Library System, Maryland, USA. She has a bachelor's degree in journalism and master's degree in library science from the University of Maryland, College Park. She is a graduate of the Maryland Library Leadership Institute, and a winner of the Citizens for Maryland Libraries Outstanding Employee Award. She has presented at conferences for Public Library Association, Maryland Library Association, Texas Library Association. She is a contributing author to the Publiclibrariesonline.org blog.

Edition details

• Publisher: Bloomsbury Libraries Unlimited
• Publication date: 2026
• Language: English
• ISBN 13: 9798216381655
• Binding: Hardcover
• Number of pages: 192