Sorry About the Wait: A LEAN GUIDE TO REDUCING WAIT TIMES AND IMPROVE CUSTOMER EXPERIENCE - Softcover

Estrada, Eduardo J.

Softcover

ISBN 13: 9798215933152

Publisher: Eduardo J. Estrada, 2023

Synopsis

Are you tired of hearing the phrase "Sorry about the wait" from service staff? Do you want to accelerate the time from order to service delivery while also improving customers' experience? If so, then SORRY ABOUT THE WAIT is the book for you.

In this practical guide, experienced industrial engineer, Eduardo J. Estrada, shares proven Lean Manufacturing concepts and tools that can be applied to hospitality and small business processes to reduce wait times and enhance customer satisfaction. With a simple and easy-to-follow approach, this book encourages readers to start with the basics and build their way up.

Each tool and technique are explained in detail, with examples of how they can be applied. Whether you are a small business owner or a hospitality professional, this book will help you achieve your goals and create a culture of continuous improvement.

Some of the key topics covered in this book include:

• Understanding the importance of wait times and customer experience
• Identifying and eliminating waste in your processes
• Streamlining your operations for efficiency
• Implementing visual management and standard work
• Creating a culture of continuous improvement

Don't wait any longer to improve your business operations and enhance your customers' experience.

Share your journey and successes with your team, and together, you can create a culture of continuous improvement that will benefit your business and your customers alike.

About this title

About the Author

Eduardo J. Estrada is an experienced Industrial Engineer with a professional background in Sustainability, Quality and Lean management. With over 15 years of experience, the author has worked extensively in the manufacturing industry, identifying, and implementing process improvements to enhance efficiency and reduce waste.

The author has been recognized for his contributions to sustainability and operations excellence, having been instrumental in winning awards for the companies where he has worked. Currently residing in Australia with his family, the author enjoys spending his free time travelling, cycling, reading, and working on improving business processes.

With a passion for continuous improvement and a deep understanding of Lean Manufacturing tools, the author brings a wealth of knowledge and expertise to this book. Through his work, the author aims to help organizations reduce wait times and queues, improve customer experience, and drive business success.

If you want to learn more about these topics or would like to start a conversation, you can reach out at: theleanmate@outlook.com

Edition details

• Publisher: Eduardo J. Estrada
• Publication date: 2023
• Language: English
• ISBN 13: 9798215933152
• Binding: Paperback
• Number of pages: 86