This is a companion book. It does not stand alone, but could — or rather, it stands better when you have read its predecessor.
The Human's Guide to Managing People asked a single question about the internal life of organizations: when people leave your organization as employees, can they honestly say they were treated with respect, honor, and dignity? That question — simple to state, difficult to answer honestly — turned out to illuminate nearly every management failure the book examines. The gap between what organizations say they value and what they actually do with the people who work for them is, in our view, the central crisis of modern organizational life.
This book asks the same question in a different direction: when people leave your organization as customers, can they honestly say they were treated with respect, honor, and dignity?
The answer is just as revealing. And the gap — between the brand promise and the customer experience, between the sales pitch and the delivered reality, between the mission statement and the email nobody reads — is just as costly, just as common, and just as preventable.
"synopsis" may belong to another edition of this title.
Seller: Grand Eagle Retail, Bensenville, IL, U.S.A.
Paperback. Condition: new. Paperback. This is a companion book. It does not stand alone, but could - or rather, it stands better when you have read its predecessor.The Human's Guide to Managing People asked a single question about the internal life of organizations: when people leave your organization as employees, can they honestly say they were treated with respect, honor, and dignity? That question - simple to state, difficult to answer honestly - turned out to illuminate nearly every management failure the book examines. The gap between what organizations say they value and what they actually do with the people who work for them is, in our view, the central crisis of modern organizational life.This book asks the same question in a different direction: when people leave your organization as customers, can they honestly say they were treated with respect, honor, and dignity?The answer is just as revealing. And the gap - between the brand promise and the customer experience, between the sales pitch and the delivered reality, between the mission statement and the email nobody reads - is just as costly, just as common, and just as preventable. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Seller Inventory # 9798188439828
Seller: California Books, Miami, FL, U.S.A.
Condition: New. Print on Demand. Seller Inventory # I-9798188439828
Seller: PBShop.store UK, Fairford, GLOS, United Kingdom
PAP. Condition: New. New Book. Shipped from UK. Established seller since 2000. Seller Inventory # L2-9798188439828
Quantity: Over 20 available
Seller: AHA-BUCH GmbH, Einbeck, Germany
Taschenbuch. Condition: Neu. Neuware. Seller Inventory # 9798188439828
Seller: CitiRetail, Stevenage, United Kingdom
Paperback. Condition: new. Paperback. This is a companion book. It does not stand alone, but could - or rather, it stands better when you have read its predecessor.The Human's Guide to Managing People asked a single question about the internal life of organizations: when people leave your organization as employees, can they honestly say they were treated with respect, honor, and dignity? That question - simple to state, difficult to answer honestly - turned out to illuminate nearly every management failure the book examines. The gap between what organizations say they value and what they actually do with the people who work for them is, in our view, the central crisis of modern organizational life.This book asks the same question in a different direction: when people leave your organization as customers, can they honestly say they were treated with respect, honor, and dignity?The answer is just as revealing. And the gap - between the brand promise and the customer experience, between the sales pitch and the delivered reality, between the mission statement and the email nobody reads - is just as costly, just as common, and just as preventable. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. Seller Inventory # 9798188439828
Quantity: 1 available