Synopsis
You did not need a miracle.
You needed a person.
A strange charge appears. A refund never arrives. A subscription will not cancel. An account locks you out. A medical bill makes no sense. The chatbot answers a different question. The phone menu sends you in circles. The case is marked resolved, but nothing has been fixed.
The original problem was small.
Then the system made it impossible to solve.
Press Zero for Nobody is a sharp, humane, practical nonfiction book about automated customer service, chatbot gatekeeping, digital dead ends, false closure, impossible escalation paths, and the modern fight to reach a responsible human being.
Talin Brinck names one of the defining frustrations of modern life: systems that can charge, deny, lock, route, delay, cancel, and decide, while becoming strangely unreachable when judgment, correction, or repair is needed.
This is not an anti-technology book.
It is not a customer-service rant.
It is not a legal manual.
It is a book for anyone who has ever typed “representative” into a chatbot, pressed zero until the menu stopped pretending to listen, or watched a simple issue become a private administrative battle.
Inside, you will learn why small problems now become large burdens, how support loops erase context, why “your issue has been resolved” often means only that the system stopped counting it, and why forms, portals, bots, and phone trees do not burden everyone equally.
You will also learn how to stay calmer, clearer, and harder to disappear through practical tools such as the Proof Folder, the Escalation Ladder, and the Human Exit.
The problem is not automation.
The problem is automation without responsibility.
A system worthy of trust does not only answer quickly.
It knows when to listen.
"synopsis" may belong to another edition of this title.
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Press Zero for Nobody: Chatbots, Call Loops, and the Fight to Reach a Real Person
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Press Zero for Nobody
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Press Zero for Nobody (Paperback)
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Paperback. Condition: new. Paperback. You did not need a miracle.You needed a person.A strange charge appears. A refund never arrives. A subscription will not cancel. An account locks you out. A medical bill makes no sense. The chatbot answers a different question. The phone menu sends you in circles. The case is marked resolved, but nothing has been fixed.The original problem was small.Then the system made it impossible to solve.Press Zero for Nobody is a sharp, humane, practical nonfiction book about automated customer service, chatbot gatekeeping, digital dead ends, false closure, impossible escalation paths, and the modern fight to reach a responsible human being.Talin Brinck names one of the defining frustrations of modern life: systems that can charge, deny, lock, route, delay, cancel, and decide, while becoming strangely unreachable when judgment, correction, or repair is needed.This is not an anti-technology book.It is not a customer-service rant.It is not a legal manual.It is a book for anyone who has ever typed "representative" into a chatbot, pressed zero until the menu stopped pretending to listen, or watched a simple issue become a private administrative battle.Inside, you will learn why small problems now become large burdens, how support loops erase context, why "your issue has been resolved" often means only that the system stopped counting it, and why forms, portals, bots, and phone trees do not burden everyone equally.You will also learn how to stay calmer, clearer, and harder to disappear through practical tools such as the Proof Folder, the Escalation Ladder, and the Human Exit.The problem is not automation.The problem is automation without responsibility.A system worthy of trust does not only answer quickly.It knows when to listen. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. Seller Inventory # 9798181685031
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Press Zero for Nobody : Chatbots, Call Loops, and the Fight to Reach a Real Person
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