For everyone who has apologised for a problem created by the customer.
Wilde Replies Retail contains 100 career-ending responses to impossible returns, imaginary discounts, sacred closing times, missing collection codes, fitting-room archaeology and customers who demand a manager as though summoning a minor deity.
Read them. Memorise them. Say certainly instead. Then turn your name badge around before the review appears.
"synopsis" may belong to another edition of this title.
Seller: California Books, Miami, FL, U.S.A.
Condition: New. Print on Demand. Seller Inventory # I-9798175038393