Creating Value: Winning Customer Loyalty and Trust - Hardcover

Akande, Nurudeen Adeola

Hardcover

ISBN 10: 9933400975 ISBN 13: 9789933400972

Publisher: Plexity Digital Distribution, 2024

Synopsis

Creating Value: Winning Customer Loyalty and Trust, explores the timeless principles of building a customer-centric business in today's competitive landscape. The book argues that lasting success comes not from aggressive marketing or price wars, but from consistently delivering meaningful value, fostering trust, and cultivating loyalty. Through real-world examples and actionable strategies, it demonstrates how businesses can shift from short-term transactions to long-term relationships by deeply understanding customer needs, exceeding expectations, and prioritizing transparency.

Designed for entrepreneurs, executives, and customer-facing professionals, this practical guide covers topics like emotional engagement, leadership's role in shaping trust, and leveraging digital tools to enhance customer experiences. Unlike theoretical business books, it provides concrete steps to embed value creation into company culture, turning customers into loyal advocates.

Creating Value is a roadmap for businesses of any size or industry to differentiate themselves by making trust and loyalty their core competitive advantage. It's an essential read for leaders who recognize that profitability and sustainability depend not just on what they sell, but on how they make their customers feel.

Edition details

• Publisher: Plexity Digital Distribution
• Publication date: 2024
• Language: English
• ISBN 10: 9933400975
• ISBN 13: 9789933400972
• Binding: Hardcover
• Number of pages: 158