Email Essentials: How to write effective emails and build great relationships one message at a time - Softcover

Shirley Taylor

Softcover

ISBN 10: 9814771724 ISBN 13: 9789814771726

Publisher: Marshall Cavendish International Asia Pte Ltd, 2017

Synopsis

Make email work for you, not against you. The guidelines and techniques in this book will make that happen.

Reading, writing and managing e-mail is taking up an increasing amount of our time. But are we using it right? Just as body language helps you to make an impression in person, what you write and how you write it affects what people think of you and your organisation. Be it a thank you note, a meeting reminder, a proposal or a sales pitch, a well-written message that looks and sounds professional will make it easier for people to want to do business with you. It will help people feel good about communicating with you and help you achieve the right results.

This invaluable guide offers step-by-step pointers that readers can put into practice right away. The highlight of the book is a series of 10 model email templates, covering scenarios like requests for information, conveying bad news, complaints and sales prospecting. These are explained and analysed to show what makes them simple yet effective.

About this title

About the Author

Shirley Taylor is a leading authority in modern business writing and communication skills. She is the author of numerous successful books on communication skills, including titles in the ST Training Solutions Success Skills series as well as the international bestseller, Model Business Letters, E-mails and Other Business Documents, which is now in its sixth edition, having sold almost half a million copies worldwide.

Shirley conducts her own popular workshops on business writing and e-mail, as well as communication and secretarial skills. She puts a lot of passion and energy into her workshops to make sure they are entertaining, practical, informative, and a lot of fun.

Edition details

• Publisher: Marshall Cavendish International Asia Pte Ltd
• Publication date: 2017
• Language: English
• ISBN 10: 9814771724
• ISBN 13: 9789814771726
• Binding: Paperback
• Number of pages: 192