Synopsis
The financial crisis is just beginning for retail institutions. Ninety to ninety-five per cent of bank transactions are executed electronically today. The Internet, ATMs, call centres and smartphones have become mainstream for customers. But banks still classify these as alternative channels and maintain an organisation structure where Branch dominates thinking. Continued technology innovations, Web 2.0, social networking, app phones and mobility are also stretching traditional banking models to the limit. BANK 2.0 reveals why customer behaviour is so rapidly changing, how branches will evolve, why cheques are disappearing, and why your mobile phone will replace your wallet all within the next 10 years.
"synopsis" may belong to another edition of this title.
About the Author
Brett King is the founder of the International Academy of Financial Management, one of the fastest growing professional associations and training institutes in the world. A regular speaker at top global conferences, he is an acknowledged expert on wealth management, customer experience and retail channel distribution strategy. He also runs User Strategy, a boutique consultancy focused on improving customer interaction for leading financial services companies and businesses. Brett previously helmed the Asia division of Modern Media and the E-Business service line for Deloitte. His clients include HSBC, Citigroup, UBS, Standard Chartered, Abu Dhabi Commercial Bank and many more.
"About this title" may belong to another edition of this title.
Search results for Bank 2.0: How Customer Behavior and Technology Will...
Stock Image
Bank 2.0: How Customer Behavior and Technology Will Change the Future of Financial Services
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00095957978
Stock Image
Bank 2.0: How Customer Behavior and Technology Will Change the Future of Financial Services
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Acceptable. Item in acceptable condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00100454032
Stock Image
Bank 2.0: How Customer Behavior and Technology Will Change the Future of Financial Services
Seller: Jenson Books Inc, Logan, UT, U.S.A.
Seller rating 5 out of 5 stars
library. Condition: Very Good. A clean, cared for item that is unmarked and shows limited shelf wear. Seller Inventory # 4BQW090000HH
Stock Image
Bank 2.0: How Customer Behavior and Technology Will Change the Future of Financial Services
Seller: BooksRun, Philadelphia, PA, U.S.A.
Seller rating 5 out of 5 stars
Library Binding. Condition: Fair. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way. Seller Inventory # 9814302074-7-1
Stock Image
Bank 2. 0 : How Customer Behaviour and Technology Will Change the Future of Financial Services
Published by
Marshall Cavendish International (Asia) Private Limited, 2011
ISBN 10: 9814302074
ISBN 13: 9789814302074
Used
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 6147109-75
Stock Image
Bank 2. 0 : How Customer Behaviour and Technology Will Change the Future of Financial Services
Published by
Marshall Cavendish International (Asia) Private Limited, 2011
ISBN 10: 9814302074
ISBN 13: 9789814302074
Used
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 4193788-6
Stock Image
Bank 2.0: How Customer Behavior and Technology Will Change the Future of Financial Services
Published by
Marshall Cavendish International (Asia) Pte L, 2010
ISBN 10: 9814302074
ISBN 13: 9789814302074
Used
Hardcover
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G9814302074I3N00
Stock Image
Bank 2.0: How customer behaviour and technology will change the future of financial services: How Customer Behavior and Technology Will Change the Future of Financial Services
Seller: AwesomeBooks, Wallingford, United Kingdom
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. Bank 2.0: How customer behaviour and technology will change the future of financial services: How Customer Behavior and Technology Will Change the Future of Financial Services This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9789814302074
Buy Used
£ 3.22
£ 4.12 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 2 available
Stock Image
Bank 2.0: How customer behaviour and technology will change the future of financial services: How Customer Behavior and Technology Will Change the Future of Financial Services
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Seller rating 5 out of 5 stars
Hardback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR002926429
Buy Used
£ 1.90
£ 5.60 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 1 available
Seller Image
Bank 2.0: How customer behaviour and technology will change the future of financial services: How Customer Behavior and Technology Will Change the Future of Financial Services
Published by
Marshall Cavendish International Asia, 2010
ISBN 10: 9814302074
ISBN 13: 9789814302074
Used
Seller: WeBuyBooks, Rossendale, LANCS, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Seller Inventory # rev5806622081
Buy Used
£ 1.34
£ 7.96 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 1 available