Service Science: Design for Scaling and Transformation - Hardcover

Cheng Hsu

Hardcover

ISBN 10: 9812836764 ISBN 13: 9789812836762

Publisher: World Scientific Publishing Co Pte Ltd, 2009

Synopsis

Service science is an emerging field, but many still consider it lacking in substance. This book aims to change the situation by addressing the following questions: What is the big story about service? What are the main research problems in service? What does a connected world mean? Does service require a different kind of design science? What will be the next waves of the Web? How to support universal value co-creation? How to unite Cyberspace wilt physical space? Is it feasible to connect information resources everywhere? To answer these questions, the book presents and substantiates a digital connections scaling (DCS) model, complete with a population-oriented design paradigm and a new class of microeconomic production functions to explain the paths of transformation into the future - one of the most original results today. Next, the book analyzes new business designs on the Web and characterizes a service-led revolution for the Knowledge Economy. Thirdly, it develops systems planning and design methods to help implement the DCS model at the level of Information and Database Systems, Business Strategy, and Digitization Engineering, thereby enhancing these fields. Finally, certain intriguing new applications, especially smart highways and information supply chains, are discussed.

About this title

From the Back Cover

Service science is an emerging field, but many still consider it lacking in substance. This book aims to change the situation by addressing the following questions: What is the big story about service? What are the main research problems in service? What does "a connected world" mean? Does service require a different kind of design science? What will be the next waves of the Web? How to support universal value co-creation? How to unite Cyberspace wilt physical space? Is it feassible to connect information resources everywhere?

To answer these questions, the book presents and substantiates a digital connections scaling (DCS) model, complete with a population-oriented design paradigm and a new class of microeconomic production functions to explain the paths of transformation into the future one of the most original results today. Next, the book analyzes new business designs on the Web and characterizes a service-led revolution for the Knowledge Economy. Thirdly, it develops systems planning and design methods to help implement the DCS model at the level of Information and Database Systems, Business Strategy, and Digitization Engineering, thereby enhancing these fields. Finally, certain intriguing new applications, especially "smart highways" and information supply chains, are discussed.

Edition details

• Publisher: World Scientific Publishing Co Pte Ltd
• Publication date: 2009
• Language: English
• ISBN 10: 9812836764
• ISBN 13: 9789812836762
• Binding: Hardcover
• Number of pages: 350