Items related to Action Steps: Strategies and Action Steps to Delight...

Action Steps: Strategies and Action Steps to Delight Your Customers Now! (Up! Your Service) - Softcover

Kaufman, Ron

 
9789810529598: Action Steps: Strategies and Action Steps to Delight Your Customers Now! (Up! Your Service)
Softcover
ISBN 10: 9810529597 ISBN 13: 9789810529598
Publisher: Kaufman Professional Services, 2002

Synopsis

Strategies and action steps to delight your customers now! Build a mindset and a toolset to bring your service UP! develop a service culture that sizzles and succeeds. apply proven techniques to get closer to your customers. Polish your perception points to create positive impressions. Leverage customer value dimensions for long-term profits. Achieve surprising and unbelievable service standards. Increase customer loyalty with effective service recovery. Discover the hidden power in service guarantees.

"synopsis" may belong to another edition of this title.

About the Author

Ron Kaufman is author of the New York Times and USA Today bestseller, Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet. For more than two decades, Ron has helped companies on every continent build a culture of uplifting service that delivers real business results year after year. Making transformation his mission, Ron is one of the world's most sought-after educators, consultants, thought leaders, and customer service speakers in achieving superior service. Ron works with a successful clientele of government agencies and multinational corporations. He delivers powerful insights and global best practices enabling organizations to gain a sustainable advantage through service. Ron's methodology is easily customized to suit the unique needs of each organization, including all departments and team members from leadership to frontline. Ron is a columnist at Bloomberg BusinessWeek. He is the author of fifteen books on service, business, and inspiration. He has been featured in the Wall Street Journal, the New York Times, and USA Today.

"About this title" may belong to another edition of this title.

Publisher
Kaufman Professional Services
Publication date
2002
Language
English
ISBN 10 
9810529597
ISBN 13 
9789810529598
Binding
Paperback
Number of pages
318