Customer Relationship Management: Student Courseware : Course, Certifed E-Business Associate-Exam 212-16 - Hardcover
Synopsis
"The relationship between suppliers, technology, and customers is explained in this guide to customer relationship management. Advice is provided on how to acquire and retain customers by leveraging the latest advanced technologies and how to maintain a customer service support center in an e-business environment. Customer lifecycle management and lifetime value, customer strategy, and building a business case for customer relationship management are discussed. This book will prepare managers for the EC-Council CRM exam 212-16."
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Customer Relationship Management;Official Course Material for EC-Council Exam 212-16
Seller: THE BOOK BROTHERS, CHATHAM, ON, Canada
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Hardcover. Condition: As New. No Jacket. As new copy. (see picture) Includes a CD-ROM. Seller Inventory # 019667
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Customer Relationship Management: Student Courseware : Course, Certifed E-Business Associate-Exam 212-16
Seller: WeBuyBooks, Rossendale, LANCS, United Kingdom
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Condition: Like New. Most items will be dispatched the same or the next working day. An apparently unread copy in perfect condition. Dust cover is intact with no nicks or tears. Spine has no signs of creasing. Pages are clean and not marred by notes or folds of any kind. Seller Inventory # rev5499872806
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