VeriSM TM Foundation Study Guide: A Service Management approach for the Digital Age - Softcover

Morris, Helen; Gallacher, Liz

 
9789401802703: VeriSM TM Foundation Study Guide: A Service Management approach for the Digital Age
Softcover
ISBN 10: 940180270X ISBN 13: 9789401802703
Publisher: Van Haren Publishing, 2018

Synopsis

This book is intended as a self-study guide for the VeriSMTM Foundation, VeriSMTM Essentials, and VeriSMTM Plus qualifications. It also supports classroom and online courses for these qualifications. It is based on the requirements of the syllabuses for these three qualifications (Certification requirements for the VeriSMTM Foundation, VeriSMTM Essentials, and VeriSMTM Plus, a publication of the IFDC – International Foundation for Digital Competence). This guide is also useful for all professionals and organizations involved in delivering value to customers through the development, delivery, operation and/or promotion of services. VeriSMTM Foundation, VeriSMTM Essentials and VeriSMTM Plus prove to be useful to both professionals at the very start of their service management career and also to experienced professionals who need access to a simple service management approach. It refers to the information contained in the VeriSM handbook, “VeriSMTM - A service management approach for the digital age” - published by Van Haren Publishing. This guide has been developed for anyone who works with products and services and will be of particular interest to: graduates and undergraduates, managers (who want to understand how to leverage evolving management practices), service owners and service managers (who need to bring their skills up to date and understand how service management has changed), executives and IT professionals (who need to understand the impact of evolving management practices and new technologies on their role).

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About the Author

Van Haren Publishing (VHP) publishes about best practices and standards in the field of IT & IT Management, Enterprise Architecture, Business Management and Project Management. We publish worldwide using our widespread international network of distribution partners

"About this title" may belong to another edition of this title.

Publisher
Van Haren Publishing
Publication date
2018
Language
English
ISBN 10 
940180270X
ISBN 13 
9789401802703
Binding
Paperback
Illustrator
Van Driel Frank
Number of pages
232