Less Contact, More Impact: How to Win Buyers' Trust in a Turbulent Digital World - Softcover

Jochen Roef; Jozefien De Geyter; Carolien Boom

 
9789401473422: Less Contact, More Impact: How to Win Buyers' Trust in a Turbulent Digital World

Synopsis

  • A proven business model for selling to any kind of customer
  • Provides suggestions to increase self-esteem and how to positively influence the people around you
Customers today demand a highly personalised and unique purchasing experience: they require expert guidance in a purchasing process that is relevant and efficient from start to finish. Less Contact, More Impact explores the dynamics of corporate sales today and in the future as a function of trust and cooperation.

The RIO model developed by Belgium-based Blinc Sales Institute marks the evolution of a new era in which genuine contact between client and salesperson is crucial to meeting the challenges of customer expectations. The goal of this book is to guide sales in the digital age in order to achieve maximum personal impact, better results, and consistent customer satisfaction in a minimum amount of time.

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About the Author

Jochen Roef, Jozefien De Feyter and Carolien Boom are senior consultants at the Blinc Sales Institute, a corporate sales consultancy company that has 'business growth through personal growth' as their mission.

From the Back Cover

Customers today demand an extremely personalised buyer experience: they want expert guidance throughout a customised buying process. By contrast, sales today are conducted 80% through digital tools and remote meetings. How are sales professionals to meet the challenge this 'phygital' process presents'?

Less Contact More Impact lays the groundwork for you. Using the RIO method, it maps out your conversation partner’s buying preferences and provides you with an exact picture of what is needed to foster trust and collaboration.

This book takes you to the heart of sales today and beyond. More than client typology, RIO represents the beginning of a new era in sales in which the authentic connection between customer and seller takes centre stage. By integrating this knowledge as seller, not only will you grow your revenue, but also your self-worth and the positive influence on the people around you.

"About this title" may belong to another edition of this title.