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Digital government in Chile: improving public service design and delivery (OECD digital government studies) - Softcover

Organisation For Economic Co-operation And Development

 
9789264758605: Digital government in Chile: improving public service design and delivery (OECD digital government studies)
Softcover
ISBN 10: 9264758607 ISBN 13: 9789264758605
Publisher: Organization for Economic Co-operation and Development (OECD), 2020

Synopsis

This report presents a conceptual model for service design and delivery that challenges governments to develop a design-led culture and ensure access to the enabling tools and resources necessary to deliver services that improve outcomes, efficiency, satisfaction and well-being. This model is used to analyse the situation in Chile and provide recommendations about how the ChileAtiende service delivery network can bring the state closer to citizens through a simpler, more efficient and transparent approach.

"synopsis" may belong to another edition of this title.

Publisher
Organization for Economic Co-operation and Development (OECD)
Publication date
2020
Language
English
ISBN 10 
9264758607
ISBN 13 
9789264758605
Binding
Paperback
Number of pages
120