New Service Development and Innovation in the New Economy - Softcover

Edvardsson, Bo; Gustafsson, Anders; Johnson, Michael D.; Sanden, Bodil

 
9789144015590: New Service Development and Innovation in the New Economy

Synopsis

This book focuses on one of the key issues in the management of a modern firm - the introduction and development of new competitive services. The book combines both theoretical and applied approaches. It also incorporates a number of case studies from a wide range of companies, aimed to illustrate various aspects of the design and improvement of new services.

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