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ITSM Process Assessment Supporting ITIL® (TIPA): using TIPA to Assess and Improve your Processes with ISO 15504 and Prepare for ISO 20000 Certification (Best Practice Series) - Softcover

Valdés, Omar

 
9789087535643: ITSM Process Assessment Supporting ITIL® (TIPA): using TIPA to Assess and Improve your Processes with ISO 15504 and Prepare for ISO 20000 Certification (Best Practice Series)
Softcover
ISBN 10: 9087535643 ISBN 13: 9789087535643
Publisher: Van Haren Publishing, 2009

Synopsis

The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must therefore look at the existing processes and assess how effective they are within changing business requirements. This innovative title not only looks at this fundamental process assessment, it does it using the key ISO/IEC standard in this area. In brief, this title explains the meeting between two standards: ITIL: the de facto standard in IT Service Management ISO/IEC 15504 Information technology - Process assessment Readers can therefore be confident of a strong, well-thought out and solid approach which will help identify: The concepts of process assessment and process maturity How to plan and perform a process assessment How to use the approach How to launch an improvement process starting with an assessment project Because it focuses on 10 key processes the TIPA framework can be applied with equal success to ITILv2, ITIL v3 or to the ISO/IEC 20000. This manual will also convey valuable information for understanding the roles and differences between: process assessment, traditional conformity assessment, audit and self-assessment suite. Finally, it is illustrated with real-life case studies, which highlight what should be done and what should be avoided. The reader will thus learn process assessment based on genuine experiences.

"synopsis" may belong to another edition of this title.

From the Back Cover

The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must therefore look at the existing processes and assess how effective they are within changing business requirements.

This innovative title not only looks at this fundamental process assessment, it does it using the key ISO/IEC standard in this area. In brief, this title explains the meeting between two standards:
* ITIL: the de facto standard in IT Service Management.
* ISO/IEC 15504 Information technology - Process assessment

Readers can therefore be confident of a strong, well-thought out and solid approach which will help identify:
- The concepts of process assessment and process maturity
- How to plan and perform a process assessment
- How to use the approach
- How to launch an improvement process starting with an assessment project

Because it focuses on 10 key processes the TIPA framework can be applied with equal success to ITILv2, ITIL v3 or to the ISO/IEC 20000. This manual will also convey valuable information for understanding the roles and differences between: process assessment, traditional conformity assessment, audit and self-assessment suite. Finally, it is illustrated with real-life case studies, which highlight what should be done and what should be avoided. The reader will thus learn process assessment based on genuine experiences.

"About this title" may belong to another edition of this title.

Publisher
Van Haren Publishing
Publication date
2009
Language
English
ISBN 10 
9087535643
ISBN 13 
9789087535643
Binding
Paperback
Edition number
1
Number of pages
232