Items related to Service Design based on Itil® V3: A Management Guide...
Synopsis
This Management Guide is a concise summary of the It Service Management An Introduction. A quick, portable reference tool to the standards used within the Service Management community. What are the key service management processes? What is the 'lifecycle' approach? What are the elements of Iso20000? All this and descriptions of other popular frameworks are covered.
"synopsis" may belong to another edition of this title.
From the Back Cover
This Management Guide is a concise summary of the IT Service Management - An Introduction. A quick, portable reference tool to the standards used within the Service Management community.
What are the key service management processes? What is the 'lifecycle' approach?
What are the elements of ISO20000? All this and descriptions of other popular frameworks are covered.
English version available: November 2007, Dutch, French, Japanese, Spanish, German available February 2008.
From the Inside Flap
This Management Guide is a concise summary of the IT Service Management - An Introduction. A quick, portable reference tool to the standards used within the Service Management community. What are the key service management processes? What is the 'lifecycle' approach? What are the elements of ISO20000? All this and descriptions of other popular frameworks are covered. English version available: November 2007, Dutch, French, Japanese, Spanish, German available February 2008.
"About this title" may belong to another edition of this title.
Search results for Service Design based on Itil® V3: A Management Guide...
Stock Image
Service Design based on Itil® V3: A Management Guide (Best practice)
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR006179349
Quantity: 2 available