Service Design based on Itil® V3: A Management Guide (Best practice) - Softcover

Bon, Jan Van

 
9789087531256: Service Design based on Itil® V3: A Management Guide (Best practice)
Softcover
ISBN 10: 9087531257 ISBN 13: 9789087531256
Publisher: Van Haren Publishing, 2008

Synopsis

This Management Guide is a concise summary of the It Service Management An Introduction. A quick, portable reference tool to the standards used within the Service Management community. What are the key service management processes? What is the 'lifecycle' approach? What are the elements of Iso20000? All this and descriptions of other popular frameworks are covered.

"synopsis" may belong to another edition of this title.

From the Back Cover

This Management Guide is a concise summary of the IT Service Management - An Introduction. A quick, portable reference tool to the standards used within the Service Management community.
What are the key service management processes? What is the 'lifecycle' approach?
What are the elements of ISO20000? All this and descriptions of other popular frameworks are covered.
English version available: November 2007, Dutch, French, Japanese, Spanish, German available February 2008.

From the Inside Flap

This Management Guide is a concise summary of the IT Service Management - An Introduction. A quick, portable reference tool to the standards used within the Service Management community. What are the key service management processes? What is the 'lifecycle' approach? What are the elements of ISO20000? All this and descriptions of other popular frameworks are covered. English version available: November 2007, Dutch, French, Japanese, Spanish, German available February 2008.

"About this title" may belong to another edition of this title.

Publisher
Van Haren Publishing
Publication date
2008
Language
English
ISBN 10 
9087531257
ISBN 13 
9789087531256
Binding
Paperback
Edition number
1
Number of pages
180