Synopsis
Previously known as: It Service Management based on Itil V3 - A Pocket Guide.
This really popular pocket guide is a quick, portable reference tool designed for managers, to give an overall picture of the Itil V3 upgrade. Covering not only the Itil V3 Service Lifecycle approach, to provide even greater value, this handy new guide also describes the Itil V3 functions and processes in a separate section as well. Introduction to the Service Lifecycle Lifecycle Phase: Service Strategy Lifecycle Phase: Service Design Lifecycle Phase: Service Transition Lifecycle Phase: Service Operation Lifecycle Phase: Continual Service Improvement Designed for managers to give an overall picture of the Itil V3 upgrade. Other languages available: Dutch,German,French,Italian,Japanese,Spanish"synopsis" may belong to another edition of this title.
From the Back Cover
Note: This pocket book is available in several languages: English, German, French, Dutch.
This Pocket Guide is a concise summary of ITIL® V3. A quick, portable reference tool to this leading standard within the Service Management community.
What are the key service management processes? What is the 'lifecycle' approach?
"About this title" may belong to another edition of this title.
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ITILĀ® V3: A Pocket Guide (ITSM Library)
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IT Service Management Based on ITIL V3 - a Pocket Guide
Published by
Rowman & Littlefield Publishers, Incorporated, 2007
ISBN 10: 9087531028
ISBN 13: 9789087531027
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IT Service Management Based on ITIL V3 - a Pocket Guide
Published by
Rowman & Littlefield Publishers, Incorporated, 2007
ISBN 10: 9087531028
ISBN 13: 9789087531027
Used
Softcover
First Edition
Seller: Better World Books, Mishawaka, IN, U.S.A.
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ITIL(R) V3 - A Pocket Guide
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ItilĀ® V3 - A Pocket Guide: A Pocket Guide (Itsm Library) (Best Practice)
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Van Haren Publishing 11/01/2007, 2007
ISBN 10: 9087531028
ISBN 13: 9789087531027
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ItilĀ® V3 - A Pocket Guide: A Pocket Guide (Itsm Library)
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ItilĀ® V3 - A Pocket Guide: A Pocket Guide (Itsm Library) (Best Practice)
Published by
Van Haren Publishing 11/01/2007, 2007
ISBN 10: 9087531028
ISBN 13: 9789087531027
Used
Softcover
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