Digital empathy: When tech meets touch - Softcover

Gianotten, Marco

 
9789082556414: Digital empathy: When tech meets touch
Softcover
ISBN 10: 9082556413 ISBN 13: 9789082556414
Publisher: Giarte Media Group B.V.

Synopsis

Once upon a time there was a department that was set up to work with computers: the data processing department. this was later renamed the information technology (IT) department. Decades after that It departments have grown larger and more important to the business continuity than ever before. But with nicknames like "the fortress," or "the bunker," it is clear that It still often occupies an isolated position inside the organization. that is the last thing you want if digitization is going to make or break your business.

So how can IT reinvent itself as a discipline? The answer does not lie in a new process model, or a different methodology; the solution starts with empathy. Inquisitiveness, creativity, and empathy are largely what determine the success of It. this book is for people who are open to change, no matter if you are an It professional, or not. Digital Empathy provides inspiration and something to hold on to from the "why" to the approach of using eXperience Level Agreements. Read on, and you'll see what I mean. or not, in which case there's always the bumper sticker I'm not good at empathy; will you settle for sarcasm?

"synopsis" may belong to another edition of this title.

From the Back Cover

Once upon a time there was a department that was set up to work with computers: the data processing department. this was later renamed the information technology (IT) department. Decades after that It departments have grown larger and more important to the business continuity than ever before. But with nicknames like "the fortress," or "the bunker," it is clear that It still often occupies an isolated position inside the organization. that is the last thing you want if digitization is going to make or break your business.

So how can IT reinvent itself as a discipline? The answer does not lie in a new process model, or a different methodology; the solution starts with empathy. Inquisitiveness, creativity, and empathy are largely what determine the success of It. this book is for people who are open to change, no matter if you are an It professional, or not. Digital Empathy provides inspiration and something to hold on to from the "why" to the approach of using eXperience Level Agreements. Read on, and you'll see what I mean. or not, in which case there's always the bumper sticker I'm not good at empathy; will you settle for sarcasm?

"About this title" may belong to another edition of this title.

Publisher
Giarte Media Group B.V.
Language
English
ISBN 10 
9082556413
ISBN 13 
9789082556414
Binding
Paperback
Illustrator
Overhaus Wouter
Edition number
1
Editor
Bouwer Erik, Van Genderen Tess