Synopsis
In recent years, IT service management has developed into a field in its own right, with organisations now so dependent on the automation of large parts of their business processes that the quality of IT services and the synchronisation of these services with the needs of the organisation are essential to their survival. IT Service Management provides a thorough introduction to the field, as well as an introduction to the books in the IT infrastructure library, and preparation materials for the Foundation Certificate exam on IT service management. Based on the latest edition of the ITIL books on service support and service delivery, the text encourages discussion and comparison of best practices based on IT managers' own experiences.
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It Service Management: An Introduction
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Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G9080671347I4N00