Defining It Success Through The Service Catalog: A Management Guide: A Practical Guide About the Positioning, Design and Deployment of an Actionable Catalog of IT Services (Pink Elephant Guide) - Softcover

Flores, Rodrigo

 
9789077212967: Defining It Success Through The Service Catalog: A Management Guide: A Practical Guide About the Positioning, Design and Deployment of an Actionable Catalog of IT Services (Pink Elephant Guide)
Softcover
ISBN 10: 9077212965 ISBN 13: 9789077212967
Publisher: Rodrigo Flores, 2007

Synopsis

The Service Catalog is a fundamental It tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value It provides to facilitate business operations. Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization: * Services are made standard and rational, leading to lower costs and increased service availability * Standard 'service products' enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planning * Controls over consumption of services are enhanced * The fulfillment of It services is improved with the catalog. Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects

"synopsis" may belong to another edition of this title.

Product Description

The Service Catalog is a fundamental It tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value It provides to facilitate business operations. Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization: * Services are made standard and rational, leading to lower costs and increased service availability * Standard 'service products' enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planning * Controls over consumption of services are enhanced * The fulfillment of It services is improved with the catalog. Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects

"About this title" may belong to another edition of this title.

Publisher
Rodrigo Flores
Publication date
2007
Language
English
ISBN 10 
9077212965
ISBN 13 
9789077212967
Binding
Paperback
Edition number
1
Number of pages
114