Synopsis
An introduction to IT service management as well as an introduction to the books in the IT infrastructure library, this manual also serves as a test preparation guide to the Foundation Certificate exam on IT service management. Based on the latest edition of the ITIL books on service support and service delivery, the text encourages discussion and comparison of best practices based on IT managers' own experiences.
"synopsis" may belong to another edition of this title.
About the Author
Jan van Bon, founder of the IT Service Management Forum in the Netherlands, is chief editor of ITSMF publications and currently manages ITSM PORTAL, the only Internet portal on IT Service Management.
"About this title" may belong to another edition of this title.
Other Popular Editions of the Same Title
Search results for IT Service Management: An Introduction Based on ITIL
Stock Image
IT Service Management: An Introduction Based on ITIL
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR001668334
Stock Image
IT Service Management: An Introduction Based on ITIL
Seller: AwesomeBooks, Wallingford, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. IT Service Management: An Introduction Based on ITIL This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9789077212288
Stock Image
IT Service Management: An Introduction Based on ITIL
Seller: Bahamut Media, Reading, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 6545-9789077212288
Stock Image
IT Service Management: An Introduction
Seller: Hamelyn, Madrid, M, Spain
Seller rating 4 out of 5 stars
Condition: Como nuevo. : Este libro es una introducción a la gestión de servicios de TI (ITSM) basada en ITIL (Information Technology Infrastructure Library). Sirve como guía de preparación para el examen de certificación Foundation en gestión de servicios de TI. El texto fomenta la discusión y la comparación de las mejores prácticas basadas en las experiencias de los gestores de TI. EAN: 9789077212288 Tipo: Libros Categoría: Negocios y Economía|Tecnología|Educación Título: IT Service Management: An Introduction Autor: Jan van Bon Editorial: Van Haren Publishing Idioma: en Páginas: 240 Formato: tapa blanda. Seller Inventory # Happ-2024-11-26-c50e959b
Stock Image
It Service Management: An Introduction Based on ITIL 2004
Seller: Aragon Books Canada, OTTAWA, ON, Canada
Seller rating 3 out of 5 stars
Condition: New. Seller Inventory # RCBF--0161