Project managing ITSM from hell: a guide to worst practices: (Implement ITIL That Works!!) - Softcover

Johnson, Brian; Wilkinson, Paul

Softcover

ISBN 10: 9077212213 ISBN 13: 9789077212219

Publisher: Van Haren Publishing, 2010

Synopsis

A new spin on delivering IT infrastructure, this humorous look at the worst methods in IT sounds off against the limitations and small thinking that exists in IT departments today. Poking fun at the sacred cows and catch phrases used by nonthinking managers, including "project management," "risk management," "help desks," and "cost management," this humorous collection of quips provides definitions, abbreviations, and acronyms for the IT lingo most commonly used today.

About this title

About the Author

Brian Johnson and Paul Wilkinson are experienced IT managers.

Edition details

• Publisher: Van Haren Publishing
• Publication date: 2010
• Language: English
• ISBN 10: 9077212213
• ISBN 13: 9789077212219
• Binding: Paperback
• Edition number: 1
• Number of pages: 127