Total Quality Management: Text, Cases and Readings - Hardcover

Ross, J.E.

9788175140127: Total Quality Management: Text, Cases and Readings

Hardcover

ISBN 10: 8175140127 ISBN 13: 9788175140127

Publisher: Vanity Books International, 2004

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European companies now have the opportunity to learn the secrets of those US companies who have implemented successful TQM programmes. This textbook teaches the key principles of TQM using the major categories of the Malcolm Baldridge Award Criteria. Divided into two interrelated parts, the first part of the book comprises chapters covering the seven key principles of TQM, each containing: an overview and introduction to the principles covered; readings related to each principle and selected to illustrate state-of-the-art TQM teachings; case studies which illustrate principles and techniques; and exercises which correspond to an extended cohesion case presented in the second part of the book. Part 2 is an extensive case study divided into seven sections that directly relate to the seven principles.

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Review

is a delightful modern text on applied management ideally suited for a one-semester courseComprehensivevery readable book provides a balanced overview of TQM and will serve as an excellent addition to the literature on productivity improvement.

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