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你是如何终止冲突、了结纷争的？ 面对冲着你大喊大叫、哭泣或者就是不肯说话的人,你是如何应对的？ 你是如何找到一个看上去不可能实现的解决办法的？ 拥有30余年调解经验的金牌调解人赫莎·艾布拉姆斯,以务实的风格将她的智慧运用在易于消化理解、短小精悍的调解方法和技巧上。这些方法和技巧详细说明了如何改善人与人之间的状况并解决存在的各种难题,包括家庭问题、工作场所的纠纷、复杂的商业冲突,甚至国家间的战争。 本书是一本即学即用的化解冲突和解决纠纷的实用指南,书中精心列出了20个具体的、易于使用的工具,用于化解紧张局势、解决冲突和争端。
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Keep Calm: The Secret to Avoiding Conflict and Resolving Disputes (Hardcover Collector's Edition)(Chinese Edition)
Seller: liu xing, Nanjing, JS, China
Seller rating 5 out of 5 stars
Hardcover. Condition: New. Language:Chinese.HardCover.Pub Date:2023-09 Publisher:Science and Technology Press of China How do you end conflicts and resolve disputes? How do you deal with people who yell at you. cry. or just refuse to talk? How do you find a solution that seems impossible? With more than 30 years of mediation experience. Hesha Abrams. a gold medal mediator. applies her wisdom in a pragmatic style to easy-to-digest. concise mediation methods and techniques. These methods and techniques explain in detail . Seller Inventory # DR004011