Customer Service Quality Management(Examination for the Self-taught Textbook) (Chinese Edition) - Softcover

Name: Customer Service Quality Management(Examination for the Self-taught Textbook) (Chinese Edition)
Author: Li Gui Hua
ISBN: 9787513607728

Li Gui Hua

9787513607728: Customer Service Quality Management(Examination for the Self-taught Textbook) (Chinese Edition)

Softcover

ISBN 10: 7513607729 ISBN 13: 9787513607728

Publisher: China Economic Publishing House, 2012

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For establishing better teaching atmosphere, each chapter discusses the content of courses with detailed cases so that students may be familiar with the society. We, structurally, are attempting to guide students to understand the teaching methods and Situational Approach, mainly including, introduction of customer service, channels of customer service, customer service personnel, customer service quality and brands of customer etc.

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