Digitisation of complaints management: CAQ systems and their applications in complaint and corrective action management - Softcover

Etzl, Martin

Softcover

ISBN 10: 6209869165 ISBN 13: 9786209869167

Publisher: Our Knowledge Publishing, 2026

Synopsis

This thesis examines the digitalisation of complaints management using CAQ systems in a medium-sized industrial company. The first part of the thesis covers the theory of quality management, focusing in particular on complaints management, corrective action management and supplier relationship management. The thesis then goes on to discuss the criteria a CAQ system must meet in order to fulfil the requirements of complaints management. Furthermore, it provides an insight into the current market for CAQ software, as well as an analysis and comparison of various CAQ systems. The conclusion of the thesis offers recommendations for action and advice on whether specialised software is worthwhile and how digitalisation will continue to influence quality management in the future. If you are currently facing the question of how your complaints and corrective action management should be organised in the future, this book is exactly what you need and will support you in your decision-making!

Edition details

• Publisher: Our Knowledge Publishing
• Publication date: 2026
• Language: English
• ISBN 10: 6209869165
• ISBN 13: 9786209869167
• Binding: Paperback
• Number of pages: 72