ICTs AND THEIR IMPACT ON SERVICE QUALITY: Applied in the management of school procedures - Softcover

Rojas Rodriguez, Isaac Shamir; Rossetti López, Sergio Ramón; Moreno Montijo, Juan Miguel

 
9786209511875: ICTs AND THEIR IMPACT ON SERVICE QUALITY: Applied in the management of school procedures
Softcover
ISBN 10: 6209511872 ISBN 13: 9786209511875
Publisher: Our Knowledge Publishing, 2026

Synopsis

Faced with the changing needs of customers, companies are constantly evolving in order to offer a quality service. To achieve this, the most developed organizations make use of information and communication technologies (ICT), since it allows them to have a deeper and more complete approach with the customer, which leads to a very good communication between both parties. Likewise, a good quality of service has a positive impact on the results or objectives of a company, regardless of the sector in which it operates. This research work aims to analyze the impact on the quality of service perceived by the students of the Bachelor's Degree in Administration at the University of Sonora Central Regional Unit, through the implementation of an information and communication technology, which allows the digitization of school procedures.

"synopsis" may belong to another edition of this title.

Publisher
Our Knowledge Publishing
Publication date
2026
Language
English
ISBN 10 
6209511872
ISBN 13 
9786209511875
Binding
Paperback
Number of pages
52