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AI Driven Service: Chatbots' Role in Enhancing Customer Satisfaction and Service Experience - Softcover

Athar Khan, Daniya; Siraj, Sadaf

 
9786207995349: AI Driven Service: Chatbots' Role in Enhancing Customer Satisfaction and Service Experience
Softcover
ISBN 10: 6207995341 ISBN 13: 9786207995349
Publisher: LAP Lambert Academic Publishing, 2024

Synopsis

Chatbots are being used by more and more businesses to offer 24/7 customer service to website visitors. The modern client wants to spend less time overall, thus they want to be able to contact businesses anytime, anywhere, and through any channel. To provide a positive customer experience, a chatbot must adhere to critical criteria in system quality, service quality, and information quality. Companies can change the language style of a chatbot to make it more personable. Customers are more satisfied and trusting of chatbots when they resemble humans, which increases chatbot adoption. Chatbots and consumer loyalty are certainly related in some way.Customers appreciate the convenience, promptness, and accessibility of chatbots, which contribute to their improved overall experience. The perception of empathy and care displayed by chatbots also enhances customer satisfaction. Incorporating chatbots into customer support strategies can therefore lead to increased customer loyalty.

"synopsis" may belong to another edition of this title.

Publisher
LAP Lambert Academic Publishing
Publication date
2024
Language
English
ISBN 10 
6207995341
ISBN 13 
9786207995349
Binding
Paperback
Number of pages
72