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Customer Review Summarization using Hybrid Analysis of Sentiments - Softcover

Kaur, Gagandeep; Pinjarkar, Latika; Agrawal, Poorva

 
9786207805358: Customer Review Summarization using Hybrid Analysis of Sentiments
Softcover
ISBN 10: 6207805356 ISBN 13: 9786207805358
Publisher: LAP LAMBERT Academic Publishing, 2024

Synopsis

The rapid increase in textual content generation from sources like WhatsApp, Instagram, and Amazon produces massive amounts of data daily. Interpreting this data can help business owners understand the public perception of their products or services and make informed decisions. Due to the large volume of text, Natural Language Processing (NLP), a crucial aspect of Sentiment Analysis (SA), is essential for content interpretation. This research focuses on developing a Consumer Review Summarization (CRS) model using NLP techniques and Long Short-Term Memory (LSTM) to summarize data and provide businesses with significant insights into consumer behavior and preferences. The CRS model's effectiveness relies on the SA model and consists of two phases: SADL and CRS. The SADL phase includes review preprocessing, feature extraction, and sentiment classification, while the CRS phase performs automatic summarization based on the SADL outcomes.

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Publisher
LAP LAMBERT Academic Publishing
Publication date
2024
Language
English
ISBN 10 
6207805356
ISBN 13 
9786207805358
Binding
Paperback
Number of pages
132